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RETURNS & REFUNDS

Our Return and Refund Policy was last updated on 7th March 2024

 

Thank you for shopping with Rust & Thyme. If, for any reason, You are not completely satisfied with a purchase, please review the following policy on refunds and returns.

 

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

 

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

 

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rust & Thyme (c/o Suffolk Welding & Fabrication Ltd)
     

  • “Goods” refers to the items offered for sale on the Service.
     

  • “Orders” means a request by You to purchase Goods from Us.
     

  • “Service” refers to the Website.
     

  • “Website” refers to Rust & Thyme, accessible from rustandthyme.co.uk.
     

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

By purchasing products from the Company, you understand that these Goods are made to order and therefore, withdrawing or cancelling your Order once fabrication is underway will only be permitted under specific circumstances and at the Owner's discretion.

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All sales are final.


The Owner will consider Order cancellation prior to the commencement of fabrication of the Goods; however, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

 

The deadline for requesting an Order cancellation is, in all cases, as soon as possible after purchasing the Goods and generally, within 2-3 business days. 

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We will reimburse You no later than 14 days from the day on which We agree to cancel your Order or receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • It is within 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

  • The Goods are in the original packaging.

  • The Goods clearly display signs of damage or are in any way other than what you purchased. 

 

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.

 

All Goods undergo a thorough Quality Assurance inspection before being shipped. 

 

We reserve the right to refuse returns of any Goods that do not meet the above return conditions at our sole discretion.

 

Returning Goods

Unless otherwise agreed, You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

 

Rust & Thyme (c/o Suffolk Welding & Fabrication Ltd)

Unit E, Charnwood Industrial Estate 

Framlingham, Woodbridge IP13 9PT

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

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